Shipping & Returns
Most orders ship within 3 - 5 business days. In our peak holiday seasons, orders may have an extended processing times of up to 7 business days. Order processing time is the time between when an order is placed by a customer and when the order is fulfilled by the business. Orders that require shipping are considered fulfilled when the business gives the shipment to a shipping carrier service. These processing times do not include the amount of time your package will be in transit with the shipping carrier. We only ship to the United States, via USPS Priority Mail. We can not ship flammable items via Expedited services. You will receive a tracking number when your order ships. Packages are occasionally returned as undeliverable due to an incorrect or outdated address. In this event, you will be issued a refund for the item(s) minus any return and/or shipping fees at the time the package is returned to us from the shipping carrier.
Protect your order from Heat: Because we do not use any stabilizers or preservatives in our candles, they do not do well in excess heat. We take as many precautions as possible to ensure your order arrives in tip-top shape. If you are experiencing warm weather where you live, please keep an eye on your tracking number. We highly recommend being home for delivery, or taking your package into a climate controlled area as soon as possible after delivery.
If your candle has perspired or even melted during shipping, it will firm up again when exposed to a climate controlled environment.
If your area is experiencing extreme heat, we may not ship your order at the end of the week to ensure the package avoids additional transit time over the weekend. We may also delay shipping if the temperature in our area is above 90 for an extended period of time. Please contact us with any questions about shipping in heat!
Return & Exchange Policy
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